1. Who We Are and What This Policy Covers

This policy explains how KRADL Natural Mineral Water (“KRADL”, “we”, “us”) collects, uses, shares and protects your personal information, in line with the Protection of Personal Information Act 4 of 2013 (POPIA).

It applies to www.kradlwater.co.za, to enquiries you send us by form, email, phone or WhatsApp, and to our KRADL Water pages on Facebook, Instagram, TikTok and YouTube.

Responsible party: Mooihoek 2540, trading as KRADL Natural Mineral Water (registration number 2026/233579/07)
Address: Mooihoek 2540, Bainsvlei, Bloemfontein, 9301
Telephone: 082 376 0300
Email: info@kradlwater.co.za
Information Officer: Riana Lubout

2. What Personal Information We Collect

We collect only what we need to answer you and to run our business.

Source	What we collect
Website contact form	Your name, email address, phone number (optional), the subject you choose (order, wholesale, water analysis or general enquiry) and your message
Email, phone and WhatsApp	Your name, contact details and what you tell us
Orders and trade accounts	Business name, delivery address, contact person, order history and, for trade accounts, details needed to invoice you
Our website	Technical data such as your IP address, browser type and the pages you visit
Social media pages	Messages, comments and reactions you send to our pages, which the platform also holds under its own policy

We do not ask for health information, identity numbers or card details through our website. Please do not send them to us.

3. Why We Use Your Information

We use your information only for the purposes below, and POPIA allows each one.

Purpose	Basis under POPIA
Replying to your enquiry, sending the water analysis you ask for, or arranging a tasting	You asked us to, and it is needed to deal with your request
Taking, delivering and invoicing orders	Needed to carry out the agreement with you
Keeping business records, including tax and accounting records	Required by law
Keeping our website secure and working	Our legitimate interest in running the business safely

We do not sell your information, and we do not use it for automated decisions about you.

4. Who We Share It With

We share your information only with people who need it to serve you, and only for that purpose:

Our sales representatives: the independent sales agents who follow up trade enquiries for KRADL. They may only use your details for that purpose and must keep them confidential.
Service providers: our website host, email and WhatsApp providers, delivery companies and our accountant or bookkeeper.
Authorities: when the law requires it, for example SARS or a court order.

Some of these providers store data outside South Africa. When that happens, we use providers that protect your information to a standard comparable to POPIA, as section 72 of the Act requires.

We never publish the names of our customers or stockists without their written permission.

5. How Long We Keep It, How We Protect It, Cookies and Social Media

Keeping it. We keep enquiry details for 6 months after your last contact, unless you become a customer. Order and invoice records are kept for 5 years for tax and accounting purposes. After that we delete or anonymise them.

Protecting it. We use password-protected accounts, limit access to the people who need it, and choose providers that secure their systems. If we learn that your information has been accessed without permission, we will tell you and the Information Regulator as POPIA requires.

Cookies. Our website uses only the cookies it needs to work.

Social media. When you message or comment on our Facebook, Instagram, TikTok or YouTube pages, the platform also holds that information under its own privacy policy, which we do not control. For anything sensitive, email us instead.

6. Your Rights, Complaints and Changes

You may ask us at any time to:

tell you what personal information we hold about you;
correct or update it;
delete it, where we are no longer allowed or required to keep it;
withdraw any consent you have given.

Email info@kradlwater.co.za or call 082 376 0300 and ask for the Information Officer. We will reply within a reasonable time, normally within 30 days, and may need to confirm who you are first.

If you are not satisfied, you may complain to the Information Regulator of South Africa at www.inforegulator.org.za, or by email to complaints.IR@justice.gov.za.

We may update this policy from time to time. The date below shows the latest version. Continuing to use our website after a change means you accept the updated policy.

Last updated: 20 October 2026